Re: BT/OpenReach faults and line upgrading

Klunk wrote:
On Thu, 12 Jun 2008 13:40:01 +0100, kraftee passed an empty day by
writing:

Klunk wrote:
On Thu, 12 Jun 2008 09:44:56 +0100, kraftee passed an empty day by
writing:

Klunk wrote:
On Wed, 11 Jun 2008 21:20:20 +0100, Theo Markettos passed an
empty day by writing:

Thanks, you learn something new every day. To end the story,
someone came today. He seemed to be one of the 'old school'.
Took about an hour to fix the fault, which turned out to be a
bad pair going back to the exchange. He's switched us onto a
different pair and it's now OK.


Old School indeed. You can fix it properly, or you can swap it
out and run. Ummmm.

As you well know, Customer facing engineers do not repair esides
they swap. Now second stage is another matter.

Just to cover all scenarios if it's a direct DP, Customer facing
should fix back to the airblock & then it's over to second stage
once again...

There you go again assuming things. You appear to have decided
that this is an E Side or EO (the latter you would fix in any
case). In reality every pair goes back to the exchange, and to
the EU telling them 'I've changed the pair back to the exchange'
can just as easily be a case of swapping it end to end with a
neigbour, or for a TOS. Both of which are common but wrong. A
monkey can swap something, but it takes skill to fault it.

Not assuming anything, unlike yourself, I have only pointed out
what happens in the field (& what has been decreed what will
happen). As the OP stated that the pair had been swapped to the
exchange any of my 3 scenarious can be applicable..

Of the scenarios (spelling corrected) you have stated only ONE of
those would be resolved with a pair swap. The EO should be repaired
properly. What SSR do is irrelevant as they are neither customer
facing and they tend to swap whole cables - and therefore pairs -
as part of their job)

Wish they did around here, all that happens is that they tap pairs out which
immeddiately go faulty the next time there is a batch of bad weather. Even
with a PTO to help them they still don't find the correct cable or joints.


The clincher for me is this:
As you well know, Customer facing engineers do not repair esides
they swap.
Which means you once more go 'anal' and make the assumption this is
an E Side fault in response to my dig about lazy, pair swapping BT
f**kwits.

What *You* may have forgotten is that a line always goes to the
exchange, be it from cab, EO DP, or - funny enough - *even the
customers premises*. The phrase 'I've swapped the line back to the
exchange' does not specifiy or even imply just where or how much of
the line has been swapped out. You should full well know that an
'old school' engineer is most likely to swap a pair a bolt.

This is basic stuff Kraftee, kind of 'this way up' in its nature.

Which of course was where you jumped in with your sze10 toetectors, please
read before attempting to dis. what is posted ,as I did post what you are
saying that I didn't, I did post that there was only 2 (please remember that
the Openreach engineer will not work back after an airblock so you are
incorrect in your rabid postings there) so why the knee jerk anti
BT/Openreach out pourings again.

Your rabid attacks on BT/Openreach work standards does make it very
confusing as your pension depends on that company actually continuing to
look after the end users in a quality & profitable way. If it doesn't do
you think that your pension is safe?


.

Relevant Pages

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