Re: Phantom calls on BT bill

"kraftee" <Kraftee@b&e-cottee.me.uk> wrote in message
news:-4SdnZ1wBoVjIm_anZ2dnUVZ8vidnZ2d@xxxxxxxxx
Paul Clarke wrote:
Friends of mine went on holiday from the UK to Paris in January.

When their BT bill arrived recently, it included two 0845 calls
costing approx. £10 in total plus VAT, allegedly made whilst they
were out of the country. They are an elderly, childless, married
couple whose house was left locked and burglar alarmed during their
absence abroad. Nobody else has legitimate access and no burglary
has occurred. The phone inside the house and not in an outhouse,
etc.
BT's call centre which they've rung several times (India of course
- they could barely understand some of the operators!) says this
could not happen and that someone must have used their phone in
their absence, by some means or other.

How are phantom calls of this kind created and what's to be done?

Advice appreciated.

You may be suprised how easy it is for your phone line to get unauthorized
usage, especially with all the contractors working on the network. Tell
them to keep on complaining & put it in writing as Openreach have a very
poor view of such things happening, at the very least they should get
their money back & quite possibly they may just some brainless drongo his
cards.

There is absolutely no reason for such thngs to happen as most PCPs have a
line & the number of lines available in an exchange available for private
calls is not small.


Very many thanks. Most helpful. Just thinking, could it be someone who has a
cordless phone on the same frequency or channel as my friends' cordless?


.

Relevant Pages

  • Re: Phantom calls on BT bill
    ... £10 in total plus VAT, allegedly made whilst they were out of the ... country. ... They are an elderly, childless, married couple whose house was ... left locked and burglar alarmed during their absence abroad. ...
    (uk.telecom)
  • Re: cordless phones
    ... that are about 300 feet from the house.he has concerns about calling for ... would cover that kind of range or better.does such a cordless phone exist? ... phone left on when working in the shop or if I leave the house. ... We have replaced the handset battery probably once in some eight years ...
    (alt.home.repair)
  • Re: Phantom calls on BT bill
    ... costing approx. ... £10 in total plus VAT, ... absence abroad. ... The phone inside the house and not in an outhouse, ...
    (uk.telecom)
  • Re: Phantom calls on BT bill
    ... They are an elderly, childless, married couple whose house was ... left locked and burglar alarmed during their absence abroad. ... A Virgin Media cabinet, near me, has no doors and is open to the weather and ... least BT make some effort to keep their cabinet doors on! ...
    (uk.telecom)
  • Re: cordless phones
    ... would cover that kind of range or better.does such a cordless phone exist? ... phone left on when working in the shop or if I leave the house. ... cellphone and the cordless phone will have problems. ... Check it out, I get by for 15 bucks for a phone a month, using this and use skype to call out at 2 cents a minute. ...
    (alt.home.repair)