Re: Re connect


<mymail@xxxxxxxxxxxxx> wrote in message
news:kl1vi3h6k7gs33i0271c7iihauthoil4ba@xxxxxxxxxx
A few weeks ago I arrainged with BT to re connect an old line the day
before re connection was due I called and canceled the order it turned
outon asking that I was speking with a very nice lady in cust options
team in Glasgow.
I told her my like was due to be connected the next day and asked if I
could cancil no problem sir she said and took details and said it done
this was two weeks ago yesterday this morning I received a bill for
£22 something on checking I found that the line had been
connected !. Am I entitled to now call them and ask that the bill be
canceled and also the line of course ?.

Last time I checked res customers could cancel the order with no charges up
to provision. check www.bt.com/terms

Business customers can be charged for any work done to provide service to
that time.

Stephen


.

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