Re: Connection charge

Robert Thorpe wrote:
Also, the line actually comes to my house already, it was installed by
the builder.

No it wasn't; all the builder did was run some cable internally from the flat to a distribution point somewhere nearby.

It will cost BT nothing to connect it they just have to
switch-on the other end.

No, BT have to run a pair all the way from the exchange to the distribution point, which for a new development in an already telephonically congested area may involve opening the ground and running new ducts and cables for several miles.

They then have to provide you with a line card in the exchange and connect your pair to it.

Then some clerical person takes your details and puts them into the computer, runs credit checks, sets up direct debits, ascertains what directory entries if any you want, and finally BT post a bill out to you.

Compare BT's standard charge of £125 which what is charged for new connections to gas, electricity, water and sewerage systems and BT's connection is a bargain.

The only difference is that to get the certificate from Building Control that the building is habitable, the building has to have water, electricity, heating and sewerage installations working, so the builder absorbs them into his costs. Telephone he doesn't have to connect before occupancy, so he doesn't.

I believe this means I'm still liable for the
£125 charge though, is that correct?

Yes.

Owain

.

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