BT compensation for line faults

I guess I should know but its been a very long time since I have properly
looked at BT's Customer Service Guarantee Scheme for residential schemes so
I just wanted to check here..

If a residential line is out of service - you have two options.

1. A Daily Rate Rental Credit which is calculated as the ex-VAT
line/package quarterly rental which is multiplied by 4 and divided by 365 to
arrive at the figure.

For Option 1 - I make this £28.07*4/365 = £0.301/day credit (ex VAT)

2. Alternatively, you can choose to have your calls diverted to another
landline or mobile, in which case BT will give you £1/day (+VAT)
compensation instead for any outgoing calls you make (i.e. via your mobile)

In addition, regardless of which option you choose, any Calling Features
Packs are refunded using the Daily Rate Rental Credit - which is just under
5p/day (ex VAT)

As such, a BT customer on Option 1, 2 or 3 isnow always better off taking
the option to divert calls to another number, which appears to be a change
from last year when the situation was the other way around? Have I missed
anything?

Also, is the BT £1/day for calls made, only if you divert calls to a mobile
or a landline as well? BT give the option of both but teh BT Price list only
mentions it for "customers choosing the Call Diversion to a mobile
telephone"

Finally, I suspect if you choose the free "Out of service message" instead
of call diversion, you get paid compensation at via the daily credit
method...

Regards
Sunil


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