Re: Rip off phone repairs from Phones4U

steve.j.dunn@xxxxxxxxx declared for all the world to hear...
Hi,
I upgraded my phone to a Nokia N95 on Vodafone at Phones4U. I had the
phone for about 5 weeks when I noticed that it wasn't charging when I
plugged in the charger. The inevitable happended and the battery ran
flat and would not charge.
I took it into Phones4U who sent it off to their repair people. I've
just been told by the repair people that it's 'warp damage' (the
circuit board is warped) and therefore beyond economical repair and
not covered by the warranty. On top this, there's a =A317 release fee
to get the phone back to me!

Must have had some fairly intense heat on it - left atop a radiator or
car dashboard on hot day etc.

I am absolutely certain that the phone had not been abused nor mis-
handled. Is there anything I can do to resolve this situation?

Pay the £17, get the phone back and have it assessed by another
engineer. If the result is different to the P4U inspection you might
have cause for further action. If the result is the same then I'm afraid
you're screwed.
--
Regards
Jon
.

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