Re: SMS premium rate spam from 78181 (Orange UK)

On Jul 14, 5:34 pm, Paul Harris <nos...@xxxxxxxxx> wrote:
In message <1184427854.978350.115...@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>,
chuckles_the_scary_cl...@xxxxxxxxxxxxx writes



On Jul 14, 4:19 pm, Paul Harris <nos...@xxxxxxxxx> wrote:

Totally agree. l have always felt that the ones that take the money
from me are the ones with whom I should be dealing. If there is a
dispute then I speak to them about the problem. I don't see why I
should be expected to deal with a third party with whom I have no
contract or relationship, that should be their problem not mine. If a
third party wants to bill me they should prove that they are entitled to
do so I should not have to try to prove that they are not nor should I
have to try to reclaim my money from them if there was no agreement to
pay them in the first place.

All you have to do is write to the network operator's executive office
and request that they provide you with an audit trail proving that you
subscribed to the service for which they have charged you.

I don't actually have a problem but one should not have to do write to
anyone. If they want to bill you it should up the third party to prove
that you subscribed and the refund should be automatic if the bill is
queried until such as they have done so.

Make sure you tell them that if they are unable to do so, they will
have admitted being complicit in fraud which is a breach of the 1968
Theft Act and that you WILL involve the Police. At the same time, ask
for the name and office location of their Company Secretary as he/she
will be the one who has to front up to Plod.

It seems ridiculous that the customer should have to jump through hoops
to get their money back for something that they were not a party to the
networks should insist on the third party proving that they are entitled
to the money rather than the customer having to try to get it back.

If you genuinely are the victim of a scam (and I have been three
times, all with Orange), it works every time.

Glad to hear it but perhaps things would be better if Orange changed
their system to so that they were not collecting money for these con
men.

They back down immediately and will almost certainly blame it on the
previous owner of your number having subscribed to such services.

Which sounds as if it could be plausible but is I bet is unlikely in
most cases.

But you'll get a few quid in compensation out of them...........

I doubt it would make up for the time wasted, there must be a better
way.
--
Paul Harris- Hide quoted text -

- Show quoted text -

Of course there's a better way; assume that all mobile numbers have
opted out of these "services" unless an audit trail proves otherwise.

Alas, as you know, the network operators take a tidy percentage of the
revenue and so aren't overly worried about things. Orange are
undoubtedly the worst culprits.

I pity the poor idiots on PAYG who won't have an invoice to support
their case if it ever got as far as Court. In fact, reverse-charged
SMS scams are the one reason I'll never switch to PAYG even though it
would benefit me financially.

.

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