Re: Virgin voicemail roaming costs


"Bart" <bc@xxxxxxxxxx> wrote in message news:1180516179.331163.38870@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I've used Virgin Pay Monthly abroad where, in Caribbean for example,
the costs are clearly stated as £1.50 to make a call and 80p to
receive.

Yet, everytime someone calls my phone and I don't pick up or it's
turned off, I am charged for an *outgoing* call.

This shows on the bill as an outgoing call to +447953967967
(voicemail) of 1 to 5 seconds duration, cost £1.50, followed
immediately, at the same time, as an incoming call from the person
calling me of 0 seconds duration.

This surely cannot be right, it should either cost be nothing or at
most be charged at incoming call rates. Paradoxically, picking up the
phone would have cost me 80p for a minute's talk, not picking up would
cost me £1.50 to not talk!

Anyone getting loads of unsolicited or malicious calls or plain wrong
numbers would end up paying a fortune without even going near their
phone.

At the moment my voicemail is turned off -- I recently had 27 such
calls costing me £1.50 a time. In Europe too but at 60p a time it's
not so painful.

* Has anyone else come across this? On other networks?

* Has anyone managed to get any sense out of Virgin? They either don't
respond, or I get a woman who talks so much (giving me wrong and
irrelevant information) that I can't get a word in.

Thanks,

Bart

When you don't answer your call is diverted back to the UK for voicemail, so you pay an incoming and an outgoing.

.

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