Re: o2 to Orange number port, Orange tell me problems since last week?
- From: simonclark123@xxxxxxxxxxx
- Date: 14 Mar 2007 10:13:47 -0700
On 14 Mar, 16:59, "neel" <neelnos...@xxxxxxxxxxxxx> wrote:
<simonclark...@xxxxxxxxxxx> wrote in message
news:1173889608.349688.287060@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On 14 Mar, 13:17, "neel" <neelnos...@xxxxxxxxxxxxx> wrote:
A number port from o2 to Orange was meant to happen on Monday 12th. I've
done number ports all over the place many times before (same number in
question).
Orange have still managed to not get it working since then. The latest
claim
is that there's been a fault developing since last week Tuesday affecting
thousands of their customers. Problem with Orange but also countrywide
affecting other networks?
Anyway, how much truth is there in this claim? Is it basically a human in
the "IT Department" at Orange that is going through each port one by one
and
fixing the routing?
It's really annoying being out of my main number. Thankfully I don't use
it
for work - Business customers must been hugely effected.
N.
Hi
I have just ported 32 numbers from Voda to Orange for a business
customer and can confirm that there are indeed problems on some
numbers at present.
Three of these 32 numbers, which should have ported on Wednesday 7th,
are still not working. this is apparently *not* a porting problem, but
a network problem where these three numbers have failed to connect to
the Orange network. I have also been told that there are hundreds of
numbers involved and that it is being worked on as a 'network fault'.
Nobody at Orange seems to know when this will be fixed (and this is a
week after the porting date!)
I have had minor problems with previous ports, but never anything like
this before.
Regards
Simon Clark
Business Telecoms
Thanks for your post - very useful.
As business telecoms, what kind of compensation are you, or your customer,
expecting?- Hide quoted text -
- Show quoted text -
My customer is threatening to become an ex-customer, meaning all my
work on the account would have been for nothing.
As I only have Level 2 access on the account I am unable to speak to
Retentions until tomorrow, when I shall be visiting the customer in
order that I can pass the phone over to the account holder to be able
to speak to Retentions myself on their behalf.
Over half of the 32 ports were botched in some way or other; in fact
one number was totally missed by Orange and will not now port for 14
days - it was bad enough for the customer having to overlap two
accounts by 14 days - it's now going to be 31 days overlap.
The very least I shall be looking for is some sort of bill credit
(that's assuming the customer accepts this, and doesn't decide to back
out of the whole contract).
Regards
Simon Clark
Business Telecoms
.
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