Re: EZ Mobile cancellation of cheap sim charges


"Martin" <warwound@xxxxxxxxx> wrote in message
news:1154877015.539459.212730@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Take a look at this thread: http://tinyurl.com/jyupz

Easymobile would have charged me £2.08 to close my account but i used
their online support to query it and they immediately dropped the
£2.08 i 'owed' them.

Hassle them on their online support - you may find they'll drop the
excess charge.

There should be no cancellation fee.
Below is from the General FAQ's (Fully quoted further below and taken
from the following link):-
https://www.easymobile.com/selfcare/emcontent/cust_services/customer_intro.html#44
(I suggest everyone saves a copy of this)

What this says is that
"In line with our Terms & Conditions, we are unable to refund payments
made by E Voucher, or any Bonus Airtime. Bundles do not hold any
monetary value."

It then says
"Upon receiving your request to cancel your easyMobile SIM Card, if you
would like a refund of any remaining airtime paid for by Credit/Debit
Card of £5.01 or more, we will apply a £5 administration charge. This
small charge is deducted from your airtime balance before we take any
further action. "

But as you will usually have no remaining paid for airtime, there is no
need for a £5 administration charge for refunding it, so as I see it,
you cannot go into negative balance. If you do have any remaining 'paid
for airtime', and it is below £5, tell them you do not want this
refunded, then they can't charge you the administration charge for
administering it.

<Quote from website>
Closing your account: Cancellation Fee
If you wish to cancel your easyMobile SIM Card, there are a few simple
steps you need to follow. There is also some important information that
you must be aware of before you close your account.

Important Information:

a.. If you have a negative balance, this must be paid before you
request to close your account.
b.. If your account goes into a negative balance at any time after
your cancellation request, we will inform you that you need to make a
payment.
c.. In line with our Terms & Conditions, we are unable to refund
payments made by
E Voucher, or any Bonus Airtime. Bundles do not hold any monetary
value.
How to close your account:
1.. Log in to the My Account area of easyMobile.com.
2.. Select My User Info & click on Close your account.
3.. If you wish to transfer you mobile number to another Mobile
Service Provider, you must let us know when you close your account, as
we are unable to transfer your number at a later date.
4.. Upon receiving your request to cancel your easyMobile SIM Card, if
you would like a refund of any remaining airtime paid for by
Credit/Debit Card of £5.01 or more, we will apply a £5 administration
charge. This small charge is deducted from your airtime balance before
we take any further action.
5.. We will close your account 30 days after receiving your request.
This is to ensure that we capture all call charges that may appear on
your account.
6.. If requested, and after the 30 day period, you will receive your
refunded airtime within 28 days.
</Quote from website>








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