Re: Carephone Warehouse Customer Care ?!!!

On Sun, 8 Jan 2006 11:01:35 -0000, Stephen (Sausagefans.com)
<usenet@xxxxxxxxxxxxxxx> wrote:

>The point is, in any of such situations if I know the CEO or not it
>makes no difference. In some cases I might know people who know the MD
>or CEO but it NEVER helps long run to shout at the guys in the store who
>have relatively little power to help you.

But as has been stated previously (and you have conveniently chosen to
ignore), the OP did not shout *at* the store staff, rather *to* the
gathered public!

>> tough!! You have already stated that you are not interested in helping
>> people resolve such queries..so why should they care what you think?
>
>I am delighted to *help* people resolve such issues, that wasn't what
>was said. Someone, you perhaps, suggested that I should deal with the
>problems. While I am happy to offer advice, e.g. email Charles, he
>takes a genuine interest in what goes on, I am not happy to "deal" with
>other people's problems as seemed to be the suggestion.

Eh no!! You were asked to publish these personal details that you have been
bragging about...and you refused.

That "I'm alright Jack" attitude is fine, but don't then have the audacity
to criticise the actions of people at the end of their tether for actions
that you deem unacceptable.

I did not see you offer to help the OP by mailing your mate Charlie-boy in
any way. Nor have you really criticised the clear failings of CPW in
dealing with this matter.

Anyway, your protests that shouting achieves nothing is 100% wrong in this
case...the OP got his money..thereby completely justifying his actions..so
no matter how you whinge and whine...he was right...and you are wrong!!

--

Regards

John [Essex, UK]
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