Re: O2 - is this standard for them?


"Peter Saxton" <peter@xxxxxxxxxxxxxxxxx> wrote in message
news:ntril192195dnpmuans453g4ue2l8ebpik@xxxxxxxxxx
> An ex tenant at my house left a year ago. He told O2 of his change of
> address and eventually the O2 bills stopped being sent to my house.
>
> I was surprised when a letter, addressed to my tenant, arrived. I
> didn't know his new address and because I hadn't seen any O2 letters
> for about 9 months I opened the letter. It was a threat to affect my
> ex-tenants credit rating! While they had my address the threat could
> affect me.
>
> I called them but they said they couldn't discuss the account because
> of the Data Protection Act. I explained I didn't want to discuss the
> account I wanted them to send me a letter saying that they would do
> nothing that would affect my credit rating and take my address off
> their database. They said they couldn't discuss the account! I
> couldn't get them to understand the difference between the account and
> my address. They put the phone down. They did this a few times.
>
> I sent them a letter of complaint. I asked them to confirm that they
> wouldn't do anything to affect my credit rating and that they have
> taken my address off their database.
>
> This is the reply:
>
> "Dear Mr P Saxton
>
> Thank you for your letter of 6 October 2005, addressed to the
> Complaints Review Service.
>
> Unfortunately due to the Data Protection Act I am unable to discuss
> any activity on our customers account also due to this and our company
> privacy policy I am not at liberty to discuss our staff training and
> procedures. However, I can advise that your letter has been looked at
> the appropriate action taken in accordance with our company
> policies.(sic)
>
> Please do not hesitate to contact us on 0845 330 0669 if you have any
> further questions or comments with regard to the issues highlighted in
> your letter."
>
> Do they really think that is a sensible response or are they hoping to
> deal with 99% of complaints using such a copy and paste job?
>
> I have written to them again asking them to confirm that they will not
> break the law by sending another threatening letter to my address. If
> they do not comply I will complain to the Information Commissioner's
> Office.
>
> I will also complain to the regulator about their call centre monkeys
> not dealing with a reasonable complaint.
>
> Anyone got any advice?
>
> --
> Peter Saxton from London
> peter@xxxxxxxxxxxxxxxxx

You should have marked the envelope "NOT KNOWN AT THIS ADDRESS" and put it
back in the post box. The company would have sorted it out. because you
are opening mail addressed to someone else and trying to discuss another
account they are suspicious. Why didn't you just phone this ex-tenant from
the details quoted on the letter and ask him for his new address? What did
you do with all his other mail?
You will not get far with your complaint and have been advised why by the
phone company.
Out of interest, can you tel me which law has been broken by sending a
letter to your address? You must know to say that! I thought it was a
criminal offence to open other peoples mail, so make sure you check before
moaning too much or they might get you back.


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