Re: more 3 madness
- From: "Haymish" <not@xxxxxxxxxxxx>
- Date: Mon, 08 Aug 2005 09:27:39 GMT
"PhilÅ" <iclgateway@xxxxxxxxxxx> wrote in message
news:709Je.11166$n97.2819@xxxxxxxxxxxxxxxxxxxxxxx
>
> "Chris Jeffries" <chris@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
> news:yU8Je.7111$CF.48520@xxxxxxxxxxxxxxxxxxxxxxxxx
>>
>>> I've recently completed and ended a 12 month contract with three and
>>> just
>>> received my last bill from them. They owe me £2.21 which I'm not really
>>> bothered about but there was no mention of how they were going to pay it
>>> to me so I called up.
>>>
>>> Apparently they have changed my account to a threepay account and
>>> therefore not longer have access to my account history. I told them I
>>> did not ask for my account to be moved to threepay I just requested they
>>> end the contract. I duly informed that I did in fact requested a
>>> threepay account. For the record, unless I have been the victim of
>>> identity theft, I did not.
>>>
>>> Anyway, as they can not see my account history any more they can not
>>> refund the money they owe me unless I fax them a copy of my final bill.
>>>
>>> Can u believe this? Is this legal? Surely they should refund any credit
>>> directly without any involvement on my part.
>>>
>>> Comments / advise welcome.
>>>
>>> Thanks
>>>
>>> Haymish
>>
>>
>> I have a similar problem
>>
>> they basically owe me £30, from when I cancelled a contract over 6 months
>> ago. I received a bill stating I was £30.00CR so I rung up to see how I
>> would get my money back. I was informed by the Indian call centre that
>> £30.00CR did not mean that I was owed money, just that this was the way
>> they produced the bills!! I left it a few days, then rang through again,
>> this time I was told I was not owed the full £30, but she would
>> recalculate the bill and resend it to me. The recalculation arrived, and
>> read £30.00CR!!!
>>
>> I'm still trying to get it back!
>>
>>
>> Chris
>>
>
> Hmm, I have just had my 10th bill of the minimum 12 months I will be
> cancelling, just got the deal for the 100% cashback.
>
> I think after this thread, I will cancel the direct debit after the 12
> month payment and after cancelling.
>
> If they do transfer me to a threepay type tariff, does that get incoming
> calls if I don't top up??
>
They told me that they do not automatically transfer people to 3pay, they
only do it if u ask. I told them I never requested to be set up on 3pay-
ever, just end the contract but the lady I spoke to insisted I did - what
can u say to something like that?
They said the reason the customer service department couldn't see my records
was because I had requested to be transferred to 3pay.
Anyway I think they should still be able to see your records if u r not on
threepay. Also as I understand it, the direct debit mandate will be
cancelled after the 12th payment has been taken. If they want any more money
they will send u a bill and request payment so don't worry about DD.
Haymish
.
- References:
- more 3 madness
- From: Haymish
- Re: more 3 madness
- From: Chris Jeffries
- Re: more 3 madness
- From: PhilÅ
- more 3 madness
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