Re: O2 Broadband new user problems.

Kráftéé wrote:
DerekF wrote:
Peter Crosland wrote:
Snipped.

What you need to do is sit down & logically test & see whether it
is the wifi or the line side first then procede from there (in
one
post you state that the LAN speeds are normal whilst the wifi is
slow,
but in another you have implied both are slow, now which is it?).
Is your router losing sync 4 times an hour, that's what 02 have
told you, now is it true, use your eyes, it would show, at the
very
least look in your routers log file (it'll be there somewhere).

But I don't expect you take any notice of this as you haven't
with
a few of the knowledgeable posters

TAKE NOTHING FOR GRANTED, QUESTION/CHECK EVERYTHING & for heavens
sake stop thrashing around and approach it logically.


This is fundamental to almost any kind of fault finding or problem
solving. The OP would do well to remember that there is a wealth
of
practical expertise available on this group but finding a solution
ultimately depends on himself applying what he has learnt here.

Peter Crosland

I am reading what is being said but not much is being said as to
how
I should actually to do it in step by step checks. If I knew that
I
would not be asking here nor did O2 do much except ask me to
connect
to the test socket and tell
me that I had even more dropped connections in the 24 hours
connected to it than when
plugged into the wall socket.

Right so ignore the wifi, put it in a cupboard & FORGET ABOUT IT!!!!

At the moment system configuration shows: Time since power on as
being 0 Days 12:09:32. The modern has actually been switched on
for
about 48 hours.

Check your power supply or the socket into which is plugged, check the
plug in the back of the router & also see if the power supply is
getting hot (ter than normal). If your router is cycling without your
knowledge then that may reduce your speeds & give you problematic
results.


I had not used the computer since around noon but
event logging shows 16:25:30 since last boot

Which was from when to when???

and around 25 messages
at intervals since then messages saying SNTP Unable to contact
server back to 13:26:05 (since last boot).

Spaced when?

Fairly frequent messages have appeared each day telling me that my
router is now connected.
I downloaded a 20Mb test file that took 4 minutes 45 secs to
download. Initially downloading at 84kb/sec dropping to 71kb/sec

Not enough imformation, you're still wooly thinking. Without the
whole picture no one (including your ISP) can give much assistance &
you won't like it if they arrange a engineers visit which costs £200.

It is starting to sound like either a faulty router/power
supply/socket into which the power supply is plugged, but there is
still not enough real information

After finding on my last call to support answered by a Business Studies
Student who obviously did not even understand her script I E-Mailed some
questions to O2 suuport.
Answer to first of three questions:
"For the first 10 days we will supply you with a flat out package to test
your line. Once the initial 10 day period is over the line speed will be
reduced and a noise profile will be applied to your line.

This means that for the initial 10 day period your connection will of been
quicker then it is at the moment.

I can see however that your landline is currently synced at 11779 kbps"



I have stuck with Speedtest.net this week and on Tuesday of this week my
download speed suddenly increased from 4800 Kb to 8300 Kbps. The Student
after consulting a colleague came up with the suggestion to download TCP
Optimizer. That did have some effect and my download speed went up to
variations between 9000 and 10800 Kbps. One test actually came up as 31268
Kbps.... some mistake surely?

She also told me that disconnects were now down to 3 a day from the original
70+ and that my synch speed was 12000 Kbps.

Derek.


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