Re: Virgin Media Horror Story



Muttley wrote:

I have the evidence in the form of past invoices.

Past invoices alone are not evidence of fraud....you'll also need to
prove they were deliberately and knowingly produced wrongly for the
purpose of overcharging you.....that may be a touch
difficult......don't forget an error,however many times it's
repeated,is /not/fraudent

You are correct that their system is byzantine for sure. Doubtless this is
where many errors originate although I've never seen one in the customer's
favour.


I have...when my old SB4100 was changed due to me going on the 20 meg
tier they lost the request i'd sent for the new modem,the person i
spoke to said they'd send an engineer with one.When i queried whether
i would be charged the £25 for the engineers visit (which,at the
time,is what they charged if you needed and engineer to fit the modem)
as i had ordered the modem sent to me and i was going to install it i
was told the charge would appear on the next bill and so would a
credit for the same amount.Well the next bill did indeed have the £25
credit on it but not the £25 install charge.....so it was £25 under
what it should have been.....i would say that's a mistake in the
customers favour wouldn't you.

Crazy ! That's the best way to describe them.

I have an NTL (the silver one) and a VM (black one) cable modem sitting here
gathering dust.

When I thought I might sample their internet offering a 2nd time round, I said
I've already got one of your modems, I can plug it in and off we go. I can even
see it's 'talking' to your server. But no. They insisted on sending an
'installation team', so I got them to put a new cable connection into another
room for their trouble ! They installed a cable OK but had zero idea about the
modem, leaving me with the cardboard box !

After the dismal service, I cancelled again, pointing out that it was a 30 day
free trial (despite all the charges they'd put on my bill and lied directly
about the monthly cost) and thankfully eventually got those costs back. As for
the modem, they said 'forget it'.

God, they're a CHORE to deal with.

Graham


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