Re: Tesco Broadband (removing attachements?!)




"Mike Scott" <usenet.11@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote in message
news:NIlsj.8572$NL3.8181@xxxxxxxxxxxxxxxxxxxxxxx
Tim Rogers wrote:
My mother in law has been having problems with her emails just recently.
It seems that whenever an attachment larger than about 1 Mb is sent to
her it gets removed and just the body of the email ends in her inbox.
Seemed to affect emails sent from yahoo.co.uk accounts. A 1 Mb email
takes time to download (as if an attachment is coming through) but then
nothing. Seems to affect jpg, jpeg files

I looked through the settings in Outlook and Outlook express and unticked
all the relevant Block images type stuff in the security section of
accounts. This made no difference

I then went on to check whether the same was happening within the webmail
and yahoo.co.uk mails were stripped of attachments but hotmail were not
BUT when downloaded into outlook express both Hotmail and yahoo.co.uk
emails were stripped of attachment. (It could be other email accounts)

....



I'd say nothing to do with tesco - firstly it's not quite trivial to
selectively remove an attachment and there's no reason they should;
secondly, I've just emailed myself a 1.8M jpeg attachment via tesco's mail
(*), and received it back intact.

It sounds much more like a mail client problem - how about installing a
totally new client (eg thunderbird perhaps) and seeing if that fixes the
problem? Maybe even keep the new client - but if not, at least you'd know
where to start looking for the fault.......

I did think of downloading Thunderbird but when the attachment had been
stripped in the Tesco webmail I thought (and still do) think that the
problem must be at their end.

Tim



(*) pegasus client -> sendmail server -> ntlworld -> tesco -> [via
pop3/fetchmail] sendmail -> pegasus client.


--
Mike Scott (unet <at> scottsonline.org.uk)
Harlow Essex England


.



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