Re: Tesco Broadband (removing attachements?!)

Tim Rogers wrote:
My mother in law has been having problems with her emails just recently. It seems that whenever an attachment larger than about 1 Mb is sent to her it gets removed and just the body of the email ends in her inbox. Seemed to affect emails sent from yahoo.co.uk accounts. A 1 Mb email takes time to download (as if an attachment is coming through) but then nothing. Seems to affect jpg, jpeg files

I looked through the settings in Outlook and Outlook express and unticked all the relevant Block images type stuff in the security section of accounts. This made no difference

I then went on to check whether the same was happening within the webmail and yahoo.co.uk mails were stripped of attachments but hotmail were not BUT when downloaded into outlook express both Hotmail and yahoo.co.uk emails were stripped of attachment. (It could be other email accounts)

.....



I'd say nothing to do with tesco - firstly it's not quite trivial to selectively remove an attachment and there's no reason they should; secondly, I've just emailed myself a 1.8M jpeg attachment via tesco's mail (*), and received it back intact.

It sounds much more like a mail client problem - how about installing a totally new client (eg thunderbird perhaps) and seeing if that fixes the problem? Maybe even keep the new client - but if not, at least you'd know where to start looking for the fault.......



(*) pegasus client -> sendmail server -> ntlworld -> tesco -> [via pop3/fetchmail] sendmail -> pegasus client.


--
Mike Scott (unet <at> scottsonline.org.uk)
Harlow Essex England
.

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