Tesco Broadband (removing attachements?!)

My mother in law has been having problems with her emails just recently. It
seems that whenever an attachment larger than about 1 Mb is sent to her it
gets removed and just the body of the email ends in her inbox. Seemed to
affect emails sent from yahoo.co.uk accounts. A 1 Mb email takes time to
download (as if an attachment is coming through) but then nothing. Seems to
affect jpg, jpeg files

I looked through the settings in Outlook and Outlook express and unticked
all the relevant Block images type stuff in the security section of
accounts. This made no difference

I then went on to check whether the same was happening within the webmail
and yahoo.co.uk mails were stripped of attachments but hotmail were not BUT
when downloaded into outlook express both Hotmail and yahoo.co.uk emails
were stripped of attachment. (It could be other email accounts)

Rang Tesco's Technical support who were stumped on this (as I was, I've not
rung such a department in ten years!!!)

Yes I have disabled Spam / Zone Alarm etc to see if this has had any effect
and no it hasn't!!

In the meantime I've set up a googlemail account for her so she can receive
attachments in emails.

Any ideas???

Tim



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