Re: Update: Plusnet penalise my mother for non provide of service...


On 11-Feb-2008, "The Simpsons"
<fred.simpson@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

Yes I read your earlier posts and similar posts from others about problems

with their ISPs and often wonder who's really at fault.
I'm the local sucker that gets involved in sorting computer/broadband
problems for neighbours, friends, friends of friends etc.

I sympathise.
I've long held that the basic failing of broadband is lack of either
a BERT (Bit Error Rate) test that the subscriber can use, or,
SNMP, or similar monitoring, whereby the ISP's support
desk can get information from the subscribers router.
Surely the ISP knows the subscribers dotted quad IP address,
and should be able to ping it. Provided that their customer
hasn't turned off responding to echo requests.
If this were provided then all the customer would need to
do would be to plug his router into the master socket, power
it up, no PC needing to be connected.
Then the exchange would report carrier, and the ISP
could ping the router.
Or choose to swap out a potentially faulty router.
.

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