Re: Sky SMTP settings changed

andyb wrote:
I started getting errors when trying to send e-mails through Sky's
SMTP server yesterday (5th Feb 2008) and rang Sky's tech support line.
They informed me that all their e-mail server settings had changed and
I need to update the settings (which can be found on their website).
Fair enough - so I did that and still got errors. The errors were...

- None of the authentication methods supported by this client are
suported by your server

If you will use a client that is not fully RFC compliant... :-)

- The server responded 530 5.7.0...
- 503 Valid RCPT command must precede DATA


Is that a function of not having enabled POP access for the account?

On ringing them again I had a conversation that went like this:

ME: "I understand I need to change my SMTP settings in Outlook, which
I've done, according to instructions on your website, but am still
getting errors"
THEM: "We've had a lot of complaints about this. What you need to do
is phone up Outlook"
ME: "Phone Outlook? How can I do that?"
THEM: "The error is with Outlook not us, so you need to phone them"
ME: "Outlook is an application on my computer - it doesn't have a
phone number"

... Then a lengthy argument which ended in a more 'senior' technician
telling me actually I need to phone MICROSOFT, not Outlook.
Unbelievable.

Finally after trawling the web I managed to find some more useful
info. Because I use a different provider for my incoming mail and just
use Sky for outgoing, it was more awkward. In this situation, it seems
you need to...

- Set up the facility to send using a different (non Sky) e-mail
address in the Sky webmail interface:
http://mysky.sky.com/portal/site/skycom/skyhelpcentre/skyonline?nodeId=e029cc9c-6e22-4418-84bf-f57631d43f9c&articleId=2674110


That seems to be a mechanism for setting a "reply-to" when sending using webmail. Any decent POP/SMTP e-mail client will do that without any other action. Unfortunately, Sky's claim that the Sky e-mail address in the send field prevents the message being flagged a spam is not universally true.

- Follow the instructions here for setting up the correct ports and
authentication, etc for the OUTGOING mail:
http://mysky.sky.com/portal/site/skycom/skyhelpcentre/skyonline?nodeId=e029cc9c-6e22-4418-84bf-f57631d43f9c&articleId=11297903

- But ignore the settings for the incoming mail, which need to remain
as they are. I noticed also that their requirement for your username
has changed - from previously being everything BEFORE the @ sign of
your e-mail address, to now being the entire e-mail address (i.e.
including the @sky.com).

Now works again, without any phonecalls to Outlook necessary.



The Sky pages were of no direct help to me - I don't use any of the clients listed. However, if you use a proper e-mail POP3 client, everything you found difficult should be a breeze, with one possible exception. Some (most) e-mail hosts reject outgoing mail with a "from" address that is not the address you login as (including Sky) - I use reply-to for that purpose.

For various reasons, I still have 5 e-mail accounts active (though that will change in time!), but have my e-mail client set to use the same outgoing server for all "profiles". It also checks all accounts for incoming mail in one pass.

--
PeeGee

The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the knowledge or consent of the computer user. Software should also be able to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)
.

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