Re: Sky SMTP settings changed

I started getting errors when trying to send e-mails through Sky's
SMTP server yesterday (5th Feb 2008) and rang Sky's tech support line.
They informed me that all their e-mail server settings had changed and
I need to update the settings (which can be found on their website).
Fair enough - so I did that and still got errors. The errors were...

- None of the authentication methods supported by this client are
suported by your server
- The server responded 530 5.7.0...
- 503 Valid RCPT command must precede DATA

On ringing them again I had a conversation that went like this:

ME: "I understand I need to change my SMTP settings in Outlook, which
I've done, according to instructions on your website, but am still
getting errors"
THEM: "We've had a lot of complaints about this. What you need to do
is phone up Outlook"
ME: "Phone Outlook? How can I do that?"
THEM: "The error is with Outlook not us, so you need to phone them"
ME: "Outlook is an application on my computer - it doesn't have a
phone number"

.... Then a lengthy argument which ended in a more 'senior' technician
telling me actually I need to phone MICROSOFT, not Outlook.
Unbelievable.

Finally after trawling the web I managed to find some more useful
info. Because I use a different provider for my incoming mail and just
use Sky for outgoing, it was more awkward. In this situation, it seems
you need to...

- Set up the facility to send using a different (non Sky) e-mail
address in the Sky webmail interface:
http://mysky.sky.com/portal/site/skycom/skyhelpcentre/skyonline?nodeId=e029cc9c-6e22-4418-84bf-f57631d43f9c&articleId=2674110

- Follow the instructions here for setting up the correct ports and
authentication, etc for the OUTGOING mail:
http://mysky.sky.com/portal/site/skycom/skyhelpcentre/skyonline?nodeId=e029cc9c-6e22-4418-84bf-f57631d43f9c&articleId=11297903

- But ignore the settings for the incoming mail, which need to remain
as they are. I noticed also that their requirement for your username
has changed - from previously being everything BEFORE the @ sign of
your e-mail address, to now being the entire e-mail address (i.e.
including the @sky.com).

Now works again, without any phonecalls to Outlook necessary.






On 6 Feb, 09:34, PeeGee <tries...@xxxxxxxxxxx> wrote:
Colin Wilson wrote:
Those people who took the time to manually set up their POP3 andSMTP
access via a mail client would have been sent an e-mail explaining
what changes needed to be made. If they had been tech savy enough to
set up their mail client in the first place, the alterations shouldn't
cause any problems.

That would have been nice, and despite telling us repeatedly they were
looking to move to google mail, I was on holiday for a week when it
happened.

I had less than two days notice (while I was still away) - telling me
to change thesettings- of course, I was on holiday, no computer
access, and didn't receive it.

I found on my return that I was unable to get any email - including
the one telling me to change thesettings, as they'd already moved
platforms to one I could no longer access or get information on as the
email was stuck on the new platform...

If you go towww.sky.com/toolsthe e-mail login is, I believe, unchanged
(it would be a nonsense if it were!). You should then be able to access
your e-mails (and enable POP3, if required). Note that, unlike most POP3
based systems, the client cannot delete mail on the host - you have to
let Google delete it when it's downloaded - a major retrograde step.

This tale, of course, shows the benefits of using a proper e-mail client
and downloading e-mails onto your own system. I do use web-mail as well,
as it's the only way to update spam filters on most systems :-(

--
PeeGee

The reply address is a spam trap. All mail is reported as spam.
"Nothing should be able to load itself onto a computer without the
knowledge or consent of the computer user. Software should also be able
to be removed from a computer easily."
Peter Cullen, Microsoft Chief Privacy Strategist (Computing 18 Aug 05)- Hide quoted text -

- Show quoted text -

.

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