Re: Plusnet Non Provide of Service now trying to penalise my mother
- From: "Gaz" <gazter@xxxxxxx>
- Date: Mon, 4 Feb 2008 22:08:25 -0000
ato_zee@xxxxxxxxxxx wrote:
Where does she stand? Surely as the service was being supplied
(over 2 weeks) that was a good enough reason to move..
You broke a contract.
Your only mitigation would be proof that the fault was outside your
premises. If BT tested the line, said it was ok, and your phone
worked, it would be deemed the fault was your equipment.
A faulty filter/modem/router/ or in the case of wireless
screening/interference/security configuration.
Even PC configuration can stop it working.
Not paying may adversely affect your mothers credit rating.
There are steps that anyone with no broadband should
do to determine the cause.
Connect directly to the master socket, with no phones
connected.
See what the router tells you about sync or lack of it,
via its lights and control panel.
Do ipconfig /all to determine your PC's configuration
(maybe DHCP has somehow got turned off).
It's cheaper to do the basic checks yourself, than call out
Openreach or BT, they charge for as long as it takes if it's
a fault with your equipment.
Buy a cheap early basic ADSL modem router on eBay,
if its the only thing connected to the maser socket no
fillter is needed, so you can rule the filter out.
About 20 quid upwards on eBay, and well worth it as
a spare.
You probably wouldn't need to plug in the PC for
the carrier light to come on and confirm sync.
Maybe your original modem/router had lost its
username/password and switching providers you
put new ones in and it then worked.
Changing providers won't fix a physical line fault,
or a fault in your setup.
What a load of rot. Read the OPs post, he tried connecting the router to the
test socket behind the master socket. That is his job done, the problem is
no longer his, but the ISPs.
Gaz
.
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