Re: Cheapest broadband provider??

Eeyore wrote:
John wrote:

Most problems can be attributed to, and sorted out, locally.

Not if the call centre's in India.

I actually meant locally as in the computer, not geographically - a hardware
fault or a software conflict or whatever. I have things like a spare,
known-to-be-good router, spare microfilters etc., etc., that can be swapped
with her stuff to prove a fault to be either on "their" side (thereby
necessitating a call to the helpdesk) or "her" side (which I can sort for
her).

In my experience (and I've been building/upgrading/repairing PCs for many,
many years) most problems are not with the ISP but rather are with the sysop
and/or some update or other software that's just been installed and/or a
hardware fault, and can be sorted locally.

John


.

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