Re: My neighbour's ISP?

On 15 Dec, 14:57, Eeyore <rabbitsfriendsandrelati...@xxxxxxxxxxx>
wrote:
"treenoa...@xxxxxxxxxxxxxx" wrote:
Hi, my neighbour is having trouble getting on-line with her broadband
connection. She tells me that after hopping from ISP to ISP, including
AOL, Telewest, BlueYonder etc., she is currently with *Virgin
Broadband*.

Well, BlueYonder WAS Telewest's broadband and Telewest is part of Virgin
Media now so there's not actually been that much hopping.

That's right as it turned out and now I've got it sorted for her I see
that it's a lot less complicated than it first appeared.
In fact I just reconnected and on-line it went without further ado.

I can see no indications of this on her existing computer setup, in
fact there's a lot of BlueYonder related stuff. This includes her
current username: rosie_phil...@xxxxxxxxxxxxxxxxx Rosie explained that
she is on a package which caused her Blueyonder login details to be
carried over to the new Broadband account.
Equally confusing is the fact that the modem is a Motorola Surfboard
cable modem.

These were quite common cable modems some time back.

And still twinkling away merrily in this installation.

Thanks for the response.

.

Relevant Pages

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