Re: Thinking of moving to Sky broadband

I am on sky. I am not thinking of moving. But that does not mean they
are great. I just dont have any other good supplier on my exchange.
Only Bulldog, Talktalk and orange. All possibly as bad or more. I have
a bad quality phone line, very bad. BT have came out many times for
problems relating to it. When i signed up with them i was dissapointed
when I recieved half the speed is should have. I call them up and they
agreed to send out an engeneeer, which was great, problem was he never
came and I could not be bothered to waste time chasing them up. More
recently the cable running into my house from the pole (dropwire)
degraded in quality. as a result the speed decreased for my broadband,
as low as 128kbps. I called them up first, they denied everything,
they claim thier router was fine, all the microfilters were fine and
they would not send out an engeneer, which was correct as I later
found out but the level of customer service was horrific. So you can
assume customer service is not great and all calls are taken in
india.
Onto thier service. I download a few movies but nothing major. Only
comman problem with Sky's service that seems to get everyone is the
dropouts. My Internet connection was terrible for the first 6 months
but got a bit better now. In the last 12 months I have only triggered
thier traffic managment once. Speed were very low, and I probally
downloaded about 10Gb that day, so if your a heavy downloader than you
may have that problem.
They do give you a router which has sky's custom firmware but that is
easily flashed to the Netgear or another custom firmware. Router is
not bad comes with a good number of ports.
.

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