Re: Tiscali broadband and BT pbx
- From: "Graham." <me@xxxxxxxxxxx>
- Date: Mon, 15 Oct 2007 01:14:23 +0100
"fred2" <fred@xxxxxxxxxxxxxxxxxxxxx> wrote in message
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"Graham." <me@xxxxxxxxxxx> wrote in message
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"colwyn" <Colwyn@xxxxxxxxxxxxxxxxxxxxx> wrote in message
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I am trying to set up Tiscali Broadband for a friend, but encountered a
couple of problems:
1.) ADSL filter does not work on master telephone( phone goes dead), but
is ok on all extensions.
2.) Installation seems to be ok, however I get message back saying ' no
dial tone'.
OS = win XP
Modem is Speedtouch 330 ADSL
I'd be grateful for any suggestion to get my friends system operational.
TIA
Fred
Your post is a bit vague, but I will make some assumptions
and you can tell me if they are right.
First you have mentioned BT PBX in the title but have
not told us what kind of PBX, I am guessing that the
telephone you have identified as the "master" is in fact
a system-phone, ie. one that will not work if plugged
into an ordinary phone line. You need to leave these alone.
How many *outside* lines are connected to the PBX box?
How are they connected? hard-wired perhaps?
Do you know which exchange line has had ADSL provisioned?
It is this pair of wires that needs intercepting, you may
well need to install a BT type plug and socket so you
can install a filter.
The chances are that the PABX box is in a cupboard
well away from where the user wants to use his modem
however most installations will have at least one spare
pair of wires to each extension so you can take the
unfiltered ADSL line to an RJ11 socket mounted next
to the phone socket
How did I do?
--
Graham.
%Profound_observation%
Thank you Graham for getting back to me. Tried all sorts of things , so
far to no avail.
I will have to find out what telephone system he is using, I only know we
installed 7 filters to extensions, but as I said before his Master phone
goes dead when I put a filter in line. The pbx box is nearby and when
dialling 9 to get an outside line it takes at least 2 seconds to connect
you can hear the relay clicking.
He also has a direct line to a Fax m/c (different call number) which I
tried to use, but I wondered if the Tiscali supplied modem is configured
to look for the Tiscali telephone number. Again no joy and same message :
No Dial tone. I emailed Tiscali requesting a solution, but so far no
response.
Anyway, if you have any more info I would be delighted.
Fred
Don't waste your time with Tiscali help, plenty of knowledgeable people
here.
Your friend would have had to submit the telephone number of the line
that he required ADSL on. He probably would have made it a lot
easier for himself if he had asked for the fax line to be used, but if
the line is on the phone system, all is not lost.
The ADSL signal is not passed through the PABX to any of the
extensions, including the main phone, so those filters are a waste of time.
As I said previously, you will need to break into the exchange line
going into the box and install a filter there and take the feed to the
modem from the filter.
--
Graham.
%Profound_observation%
.
- References:
- Tiscali broadband and BT pbx
- From: colwyn
- Re: Tiscali broadband and BT pbx
- From: Graham.
- Re: Tiscali broadband and BT pbx
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