Re: Side effects of Linux?

In article <pan.2007.09.13.17.14.10.696451@xxxxxxxxxxxxxxxxxxxxx>,
Maurice Batey <maurice@xxxxxxxxxxxxxxxxxxxxx> writes:
On Thu, 13 Sep 2007 12:04:29 +0100, Digby wrote:

PC World has denied a repair request on a physical case defect for an
Acer notebook only because it had Linux installed on it.

He should threaten to sue through the Small Claims Court.

They would not want to face ridicule in the SCC on this case.
(Need to get past the local PCW branch manager and up to HQ.)

In my experience you need to do more than threaten it with PC World
(Dixons Stores Group). A few years ago when I had an issue with them. On
the phone their suggested resolution of the matter fell way below what
statuatory rights would give me. I wrote recorded delivery to the
registered address of the company, my letter was ignored. I wrote a
second time, that letter was ignored. I then simply sued them on-line.
http://www.hmcourts-service.gov.uk/onlineservices/mcol/index.htm

They failed to respond, until the very last moment, when a court hearing
was scheduled. A few days before they paid me in full, with all the
costs I had detailed in taking that action.

I expect it is their standard policy to call the customer's bluff, and
not do anything until the very last minute, knowing that the majority
won't take it that far.

I'm quite happy to continue to buy from them, where it is to my
advantage. I treat them like any other large company: if they foul up,
I'm not prepared to spend ages on the problem. It's one phone call, two
recorded delivery letters, then sue. Works for me.

--
Tim Clark

.

Relevant Pages

  • Re: Side effects of Linux?
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  • Re: Side effects of Linux?
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