Re: Orange email account deleted / £30.50 tech support !!!


"Graham." <me@xxxxxxxxxxx> wrote in message
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<ramesh.ramo@xxxxxxxxx> wrote in message
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My orange.net email account stopped working suddenly two weeks ago. I
was an Orange pay monthly customer for 7years and finally moved to
another network in Aug 2005. I had 2 handsets on the account and spent
on average £150/month. I was a satisfied customer until the beginning
of 2005 and I have had some serious problems. I felt that Orange
(including their award winning customer service) have become the worst
network. I couldn't put up with them any longer and felt Orange didn't
care for their customers. I moved to t-mobile and I am glad I did. I
wanted to keep the orange email account so I kept my orange Sim on
PAYG.

Couple of weeks ago, I started getting phone calls from my contacts
telling me that my emails are bouncing back. I started calling the
PAYG customer service. Well to keep it short, I have spent £30.50 in
total on calls to Orange Customer Service, Orange Data Team and
Orange web tech support. I have spoken to at least 10 different people
in Orange. Simply they don't know their elbow from their a**e. My
email account is still not working. I have simply given up hope.

They came up with the most ridiculous excuses and explanations every
time. Few times they told me that the problem is with my notebook or
my Internet connection and had me looked in to it without checking
their side first. It took me 3 calls to convince them that the problem
is on their side. They simply don't listen to you. Finally they admit
to the failure and still couldn't figure out what went wrong. They
told me today that i have to wait another 10 days for someone to get
back to me. They promised to call back many times in the past and
never did.

They've dropped the calls. Charged me 25p every time I called Customer
service and 50p/min tech support. Every time I called I have to
explain the whole issue again and again. The idiots don't leave any
detailed notes on the 'system'. I have never come across a bunch of
empty headed dummies who taken up jobs that requires skills.

I want to claim my money back. Can someone please tell me how can I
achieve this. I have asked them and they refused to refund. The
problem is still not resolved. The fault is on their side and they
admit to it. They have no explanation to why the email account just
accidentally vanished.


I can never quite understand why people use email accounts
that depend on them using a particular ISP, let alone a
particular mobile network.

Having said that, my two main email accounts are Freeserve.co.uk
ones (Orange, via Wanadoo), but I don't have to use any Orange
service to keep using them, I just need to go to the orange.co.uk
website every 90 days and click "restore internet account"

Thats changed now. The 'timeout' period is now 240 days and your account
gets deleted at that point rather than disabled. My Dad has just hit that
deadline and the account is gone. TheRegister ran an article last week or
so regarding the purge Orange had done to a number of accounts. You have to
dial in every 240 days or you may find yourself email less.


I don't know if your account is provided on a different basis
to my free account, but you could try the above and see if
it works for you.

--

Graham.
%Profound_observation%




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