Re: BT Home Hub


"Phil B" <phil.remove.brady@xxxxxxxxxxxxx> wrote in message
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Go on Millan, humour us!

"Millan" <dwp@xxxxxxxxxx> wrote in message
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"Phil B" <phil.remove.brady@xxxxxxxxxxxxx> wrote in message
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"Millan" <dwp@xxxxxxxxxx> wrote in message
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Sometimes, not evertime though, but sometimes when I rebot my computer
my BB will not connect. I have to manually reset (hold button for 15
seconds) the home hub several times in order for it to work again,
No ammount of going into the settings and repairing the conection
works.

Any idea what this is and how to repair it?
Thanks Millan


Hi Millan,
Well, could be any number of things and a few more details will be
needed for the friendly people here.

1. What has your connection always been like this? If not, what might
have changed?

Always been good, no problems
2. How are you connected to your HH? USB cable? Ethernet cable?
Wireless?

Ethernet

Good. Makes it simpler.
waggle the cable and make sure it's fully inserted? Does it work if you
use a different cable? Plug into the other ethernet port on the router?

3. What are you connecting and which browser?
IE 7. It just will not get the conection.

I'm suspicious of IE7 but John has covered that with you.
Is there some message? No response at all? what?


4. Any messages shown?
Something like no cnnection found


How much like?


5. When in this dead state, which lights are lit on the HH?
All as normal. Doesnt look any different.


What do you call normal? Those light tell us a lot.


6. Can you connect to http://192.168.1.254 with your browser? If so
then you can eliminate computer and cabling.

No wil not connect
7. Assuming you have a Windows environment, try this: Click start,
run, then cmd to get a DOS session.
what do you get if you do
ipconfig
Does it have an IP address of 192.169.1.xx where xx is
a number about 64.
What if you
ping 192.168.1.254
does it timeout or reply?
(You quit this DOS session with 'exit').

Bit past my tech expertise


Let's do this slowly.
Do you have windows? Windows what?
Can you use the mouse to click on 'start' bottom left?
Then click on 'run'.
In the little window type 'cmd' and then click 'ok'.
Now type 'ipconfig' and press enter. Miss out the ' characters of course!

You should see something like this:

------------------------------------------------
ipconfig
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : home
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254
-------------------------------------------------

It might say media disconnected? Does it?
What is the IP Address given?

If you do 'ipconfig/renew' then enter what happens?

Now type 'ping 192.168.1.254' and press enter.
Does it give timeout messages or does it give four 'reply' messages like
this:-

----------------------------------------------
ping 192.168.1.254
Pinging 192.168.1.254 with 32 bytes of data:
Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
etc
------------------------------------------------

Phil

OK, bear with me.

When it will not come on the lights on the hub are the same as when its
working, they are all lit.

When I do the cmd thing, I do get the message media disconected and when I
ping I get the 4 reply from lines.

It isnt so much an error message but I have a exclamation mark (yellow) near
to the clock, bottom right, like a dial up networking exclamation with no
connection

IP Address
192.168.1.64

Here is what I get.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Elite Dogs>ipconfig

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : home
IP Address. . . . . . . . . . . . : 192.168.1.64
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

C:\Documents and Settings\ME>ping 192.168.1.254

Pinging 192.168.1.254 with 32 bytes of data:

Reply from 192.168.1.254: bytes=32 time=1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.1.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 1ms, Average = 0ms












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