Re: Pipex ceased line without reason

SteveC wrote:
Hi,
My friend gave me a call yesterday to say he'd been
without his ADSL connection since Tuesday.
I went over to his house day to take a look.

Telnet'd onto his Zyxel router - and noticed no
underlying ADSL connection.
Called Pipex - they could not locate his UserId on the
system.
Took a note of his BT phone number, and put us on hold
for about 10 minutes.
Came back and said "Sorry, but BT have ceased your line
for ADSL connectivity"
"You'll need to re- apply for Broadband with us... But
before you do, call BT (not BT wholesale) BT.. on 150..
and ask why they ceased your line, so you can make sure
they don't do it again...then call us back, or go online
to pipex.net and re-apply, but you will be subject to 12
months minimum term"

LOL !!

I told my friend he has a lucky escape.. and should see
this as a blessing.
So he's free to go elsewhere I would assume?

He's using 56k modem for a few weeks whilst he considers
who to go with next!!

Anyone else known of this strange phonemena?

Cheers
Steve

I've come across a few similar cases but normally they've been caused
by either a number change or a change of 'ownership' of the account.
This is why when asked I tell users to tell everybody if the account
is changing & then double check to make sure that the relevant records
have been changed with all relevant parties.

As it it Pipex MUST have raised the cease, not BT, are they trying to
tell your friend something (like they can't be arsed, for
instance).... If BT did do it Pipex would be over them like a bad
rash because of the rules of equivalence (ceasing another ISPs service
without reason)...


.

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