Re: Plusnet to offer some customers refunds for poor service performance
- From: "Confused" <confused@xxxxxxxxxx>
- Date: Sat, 31 Mar 2007 10:42:14 +0100
It would appear that the have now excluded those that migrated elsewhere
after raising a refund ticket.
The way they have handled it means they probably refunded at most 300 people
out of all the BB+ customers because not everyone was told and the only
people that knew anything about it were people like me that visit the
forum/usenet or those that look at the service status.
Very poor and a con.
"Motion" <throwawayaccount0001@xxxxxxxxx> wrote in message
news:ervadv$b87$1@xxxxxxxxxxx
Plusnet has sent out an email to customers on its Broadband Plus product
advising them about a readjustment to the amount of network capacity
Broadband Plus customers get at peak times, which for some has resulted in
slower than acceptable speeds recently. They are offering a limited refund
of February's subscription charge for customers who meet certain criteria,
which includes providing screen-shots or links to speed tests carried out
when the service was performing slowly.
More of this at
http://tinyurl.com/3352tu
.
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