Re: Entanet - not all it is made out to be.
- From: "anonym" <anonym@xxxxxxxxxxx>
- Date: Mon, 12 Mar 2007 10:20:13 GMT
"nospam" <nospam@xxxxxxxxxxxxxx> wrote in message
news:ok89v2tuirrq35e6pa4v114ikllouhhjh0@xxxxxxxxxx
"Alastair" <email@xxxxxxxxxxxxxxx> wrote:
I don't think it is that odd. When your Internet connection is working
but
have a specific problem with web browsing trying an alternate browser is
a
simple and obvious first step diagnostic.
No. First and obvious step would be to test DNS resolution.
Just in case the DNS server has somehow decided not to resolve any address
which had an HTTP server on it? I wonder how a DNS server could do that
trick.
The OP stated he still had email and news access, because he stated 'web'
access failed one assumes he tried several web sites before reaching the
almost certainly invalid conclusion his ISP was responsible.
Yes, I tried several. I was in the middle of a browsing session, tried to
open a new tag in IE7 and my home page, www.google.co.uk, would not open.
The failed to open page message appeared. I then tried reaching the BBC news
site, Amazon UK, eBay UK and various other commonly used sites. I also tried
refreshing pages tabbed pages already open in IE7 and each one came up with
the failed message after refreshing. Nothing could be reached so I closed
IE7, cleared the cache ('cos support staff always used to tell you to do
that!) then tried again with the same results. I then closed everything down
and rebooted. There was still no web access using IE7, though as I said,
email and everything else were working fine.
In a later post he says "Dan Elwell's Broadband Speed Test" managed to
ping
30 worldwide servers, do you think that has hard coded IP addresses and
can
work without a DNS?
On top of that the enta support guy would very likely have already heard
about a DNS problem affecting thousands of their customers. I have seen no
reports of enta DNS problems, the support guys suggestion it was a
'software' problem was very likely a good call.
Obviously it was, and thank heaven for Billy Gates and his masterpiece of
software, the sooper-dooper self-repairing IE7 browser, 'cos next day (after
turning in at about 05.00 when I posted my message to this group, and having
checked, double-checked and triple checked all settings, rebooted countless
times, screamed at the monitor) lo and behold, when I got up, booted up and
tried IE7, everything worked fine. So his likely good call was apparently
correct in blaming my software which worked fine again after a good night's
sleep.
Incidentally, I called Entanet support a total of 4 times between 00.04 and
04.12, according to my BT account. Each call was quite lengthy, not because
of the time spent talking to support but because I was hanging on in a
queue. "You are call number... " Each time my calls were eventually answered
I was so lucky to get the same helpful chappie. Perhaps they should employ
more overnight staff if there are so many queues for help in the early
hours?
.
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