Re: Talktalk: Anyone have a clue as to what this idiot is on about?

Jim Howes wrote:
Situation: Wired ethernet to router; router configured and working since
February 6th. All settings known to be saved and correct. Typical
settings for a BT-provisioned ADSL connection, i.e. 0/38, PPPoA,
<telephone number>@talktalk.net, Authentication set to 'Auto'. Exchange
is Highcliffe, Dorset.

From 10am today, 'Authentication failed' at router. A restart results
in the same. Last known working on Friday; Password problem, eh? No
change of password has been made, yet the router still gets
authentication problems.

From my experience, authentication problems are caused by two things:
1. The username and/or password is wrong
2. The authentication server is not working or reachable.

Given that 1. has not changed, I suspect 2.

TalkTalk's network status page does not exist, so I have to call the
helldesk.

Apparently according to the script-reader, "some kinds of wireless
router have settings which change, and if the VPI and VCI change, you
will not get a signal. You must talk to the manufacturer to reset it".

I'm sure residents of this group do not need warning about the perils of
TalkTalk; it's not as if their product is aimed at people capable of
reading news.

Having gone through the settings with my dad over the phone, because the
router is some 30 miles away, everything appears correct, so does anyone
have the slightest idea what the indian helpdesk operator is talking
about? (I haven't, and I'm fairly certain he doesn't either)

Do you know if you're provisioned on BT IPStream or LLU? If BT IPStream then try logging on using the following details. You will not be able to browse any web pages but if it connects it strongly suggests a general username or password error or a problem with your Talk Talk account:-

user:bt_test@startup_domain
passwd:test

Kind Rgds,

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