Re: Accrington Exchange



"kráftéé" wrote:

Eeyore wrote:
Cog wrote:

On Thu, 31 Aug 2006 12:44:23 +0100, Tony Polson wrote:

I received the same misinformation from Tiscali and later found
that I had been changed to an LLU circuit.

I just called Tiscali tech support again... and this time asked
specifically who was responsible for the work: BT or Tiscali. The
tech support person responded: "Both. We are working together to
provide you with higher speed broadband access, but sometimes there
are exchange issues."

So I asked specifically whether this was a 'Local loop unbundling
problem"... and got the direct answer: "Yes it is an LLU issue."

I had not consented to being converted to LLU. I wasn't even
told.

Neither was I.

Neither was I when Plusnet put me on Tiscali LLU ( their LLU
supplier
) which caused all manner of problems for a host of unrelated
reasons
too.

Plusnet also told me they wouldn't give me a MAC ( not possible they
said ) but finally relented. I had to leave just to get the line
fault fixed. Idnet called out BT promptly and the connection's spot
on now ! What's the matter with these ppl ? They seem to be willing
to lose a customer rather than fix a fault.

Me thinks it more along the line of the fact that they haven't sorted
out any proper routes for communication when there is a fault

It does seem rather like that although I know for sure that it was referred to
Tiscali ( short of Plusnet - and indeed Mand - plain lying to me and I'm not
inclined to believe that ) yet it seeemd to be one of those 'someone else's
problems' scenarios.

Graham


.

Relevant Pages

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  • Re: Accrington Exchange
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  • Re: Accrington Exchange
    ... I just called Tiscali tech support again... ... Neither was I when Plusnet put me on Tiscali LLU (their LLU ... to lose a customer rather than fix a fault. ...
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