Re: Accrington Exchange



Cog wrote:

On Thu, 31 Aug 2006 12:44:23 +0100, Tony Polson wrote:

I received the same misinformation from Tiscali and later found that I
had been changed to an LLU circuit.

I just called Tiscali tech support again... and this time asked
specifically who was responsible for the work: BT or Tiscali. The tech
support person responded: "Both. We are working together to provide you
with higher speed broadband access, but sometimes there are exchange
issues."

So I asked specifically whether this was a 'Local loop unbundling
problem"... and got the direct answer: "Yes it is an LLU issue."

I had not consented to being converted to LLU. I wasn't even told.

Neither was I.

Neither was I when Plusnet put me on Tiscali LLU ( their LLU supplier ) which
caused all manner of problems for a host of unrelated reasons too.

Plusnet also told me they wouldn't give me a MAC ( not possible they said ) but
finally relented. I had to leave just to get the line fault fixed. Idnet called
out BT promptly and the connection's spot on now ! What's the matter with these
ppl ? They seem to be willing to lose a customer rather than fix a fault.

Graham


.

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