Re: Demon's Customer Service - Lack of
- From: Graham Murray <newspost@xxxxxxxxxxxxxx>
- Date: Thu, 31 Aug 2006 14:30:43 +0100
"CJB" <chrisjbrady03_nospam@xxxxxxxxxxx> writes:
It seems that like most internet service providers Demon is quite happy
to take customers' money but then makes it almost impossible for
customers, especially new ones, to actually get any help.
Demon's customer service went 'down the pan' when they were taken over
by Scottish Power (later to become 'Thus').
As an aside, why do things always seem to work out the same way? A
small business is doing well, provides a good service/product, good
support and has a loyal customer base. Then the company gets taken
over and the new owner changes (nearly) all (normally for the worse)
the things which previously made it stand out as a good company (and
therefore also a candidate for being taken over), the quality of
service and support drop, and many of the previously loyal customers
'jump ship'.
.
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