Re: Chronic broadband problem!

Eeyore wrote:

SteveF wrote:

Thanks for the suggestion, but I've already tried a Sagem USB modem
(forgot to mention this before). I even attempted to use a BT voyager
ADSL router, but it won't let you use a xxx@xxxxxxxxxxxxx username.

All modems I've tried work fine on other lines.

Do you know how to interpret the router info pages ?

Graham

Just to provide a bit more info about the problem (which is still not
resolved):

With a US Robotics 9106 router the diagnostic page reads as follows for
usernames bt_test@startup_domain AND bt_test_user@startup_domain:

Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: PASS

Test PPP server session: PASS
Test authentication with ISP: PASS
Test the assigned IP address: PASS
Ping default gateway: PASS
Ping primary domain name server: FAIL

When I attempt these user accounts with a BT Voyager 2901 router (which
has the same diagnostics page), everything on there is a PASS. I'm not
sure why a couple of tests fail with the USR router, but don't think
that's the issue here.


Now for the problem bit. Logging on with {me}@tiscali.co.uk AND
bt_test_user@xxxxxxxxxxxxx, the USR 9106 diagnostics comes up with the
following:

Test ADSL Synchronization: PASS
Test ATM OAM F5 segment ping: FAIL
Test ATM OAM F5 end-to-end ping: PASS

Test PPP server session: PASS
Test authentication with ISP: FAIL
Test the assigned IP address: N/A
Ping default gateway: N/A
Ping primary domain name server: N/A

The Voyager won't allow a ...@xxxxxxxxxxxxx username so I can't test
that!! I've even tried the crappy little Sagem modem that Tiscali sent
out. It gives a 691 error when trying to connect ("username/password is
invalid on the domain", or words to that effect).

We've been on to Tiscali tech support almost every day for the past 2
weeks, each time a fault is apparently logged with BT. A day or two
later a text message arrives saying that BT have fixed a problem on
your line, could you re-test. BUT IT STILL DOESN'T WORK!! Same errors
everytime. In total Tiscali have reported this fault 11 (eleven!) times
to BT.

Anyone know where we can go from here??

Thanks,
Steve.

.

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