Re: Chronic broadband problem!


"SteveF" <stevef_na@xxxxxxxxxxxxxx> wrote in message
news:1155423413.423195.165180@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I'm posting this on behalf of my parents as they currently have no
internet connectivity!!

The Story:
They were originally connected to BT Broadband (I set all this up when
I was still living there), but about 3 months ago internet connectivity
disappeared. The DSL light remained lit on the router - a USR 9106 -
but the username/password auth failed when trying to connect. BT were
completely unable to resolve the problem, it got passed from department
to department (inculding "resolutions", whoever they are). BT's
recommendation was to cancel the service and start again.

We did exactly that and signed up to Tiscali, and the activation date
was just over a week ago. But still no broadband; same fault as before.
Tiscali support have been contacted at least 5 times, each time they
log a fault with BT which is apparently gets "resolved" (they send a
text message) within 24 hours, but guess what - still no broadband.

However, the following account connects successfully:

bt_test@test_domain (no password)

There is also another account which Tiscali support asked we try, which
works but I forgot the username (we tried that many!!), but I remember
it having a password. The personal user account that Tiscali provide
still doesn't work though.

Any ideas where to go from here? Tiscali just seem to log a fault with
BT each time, which gets "resolved" apparently, but doesn't restore
internet connectivity at all.


Thanks for any help,
Steve.


First thing to try is to get hold of a usb modem that you know works. Borrow
one from a friend who has no problems or even a router that you know works
fine. That way if it works fine it eliminates your router as the fault. Do
the same with an adsl filter. That way atleast you know you have fully
working equipment.

It seems strange that the bt test one works ok though. I have used that
before when having problems with pipex.

Simon.


.

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