Re: ADSL connection goes down at roughly the same time in the evening


"Pier Danone" <Pier Danone@xxxxxx> wrote in message
news:mVWjg.39742$uP.23074@xxxxxxxxxxxxxxxxxxxxxxx

"Martin" <nospam@xxxxxxxxxx> wrote in message
news:x7SdnUiZEfFBhw3ZnZ2dnUVZ8qGdnZ2d@xxxxxxxxx
|
| "Paul C" <paul@xxxxxxxxxxxxxxx> wrote in message
| news:BbCdnRAEZKJSUhLZRVnytA@xxxxxxxxxxxxxxx
| > Hi
| > I find my connection starts dropping every 10-15 mins until it reaches
a
| > lower stable speed under ADSL Max, every time the street lights come
on,
| > which is around 9:30 to 10 at moment. I can see our wire passes within
1
| > foot of the street lights on its way down the road.
| >
| > Paul
|
|
| > "Martin" <nospam@xxxxxxxxxx> wrote in message
| > news:rYadnV4qLrnJYhPZRVnyuA@xxxxxxxxx
| >> I've had an ongoing issue with BT over my broadband connection. I
have a
| >> Belkin Wireless G Modem and Router which I've had since last October.
| >> This was on a 1MB business BB connection. During that time I never
had a
| >> problem with a loss of connection.
| >>
| >> In April as a result of changing job I had to have the business
| >> connection turned off. So I opted for a BT residential package (still
| >> using all the same equipment on BT Max), for the first 2-3 weeks
| >> everything worked fine.
| >>
| >> Then I noticed that I would often lose BB access and the ADSL light
on
| >> the modem would go off or flash for several hours. This seemed to be
| >> mostly late on in the evenings (after 10PM) I tried to eliminate
anything
| >> connected into the phone system in the house by unplugging everything
| >> physically from the system except for the Modem & Router which were
| >> plugged directly into the phone socket. I even tried it with the
Ethernet
| >> cable removed from the PC.
| >>
| >> The problem still persists. BT have been in and tested the line but
found
| >> no faults.
| >>
| >> I've though that perhaps something electrical in the house might
somehow
| >> be causing interference on the line, but I've eliminated anything
that
| >> might be running at that time of night.
| >>
| >> MY BB speed has also tailed off quite badly over the last week or so.
I
| >> thought BT might have done this in light of my calls to them over the
| >> issues, but I'm not sure now as the connection still goes down.
| >>
| >> I'm suspecting some sort of interference on the line or perhaps BT
start
| >> running some sort of system test on the network late on in the
evening?
| >>
| >> Any tips on what else to look for so I can get back to BT would be
| >> appreciated.
| >>
| >> Do they have the facility to monitor the connection performance say
over
| >> a 24-48 hour period? That call centre in India is hopeless at getting
any
| >> real technical advice.
| >>
| >> Thanks in advance
| >>
| >> Martin
|
| Thanks for that. I think there is interference on the line, but
pinpointing
| it will be the problem. I don't think it's street lighting though as I
never
| had this problem when I was on a BT business connection.
|
| Martin
|
|

Unlucky Martin! Don't want to rub salt into the wounds but BT Broadband
are
almost useless when it comes to getting a fault fixed.
I know that's not what you want to hear, but it's just the way it is.
Clearly
there is a fault that affects the DSL. Getting BT (The ISP) to deal with
it is a
nightmare. You have to just keep reporting it all the time and requesting
engineers. Don't take any crap from them insist the send a broadband
engineer
and tell him what is happening. As long as you raise a fault the system
keeps a
log of failures on the line that a proper BT OpenReach DSL engineer can
look at.
However, you have to physically report it for this to happen - and keep
reporting it. They may well threaten to charge you but as you are happy
the
fault is outside you can argue this when it's not fixed.

Assuming you have proved that modem router is good here is a crude 'trick'
when
looking for noise. Disconnect everything (phones adsl deep fat fryer etc
etc)
get hold of a cheap AM radio and tune it near to radio 5 live. During the
day
run it over the sockets and along the wiring listening for anything
unusual. You
may need to fiddle the tuning around a bit. Do the same in the evening
when you
get the problem and note the difference. If it's interference it will be
as
noisy as arseholes the second time. It's not very scientific, but an AM
radio
makes a reasonable interference sniffer as DSL works in the 300-550khz
range
which sits right at the lower end of the MW band. It;s also worth
listening here
and putting the radio close to the phone wires and see if you can hear
loads of
DSL interference. Ultimately it may help you and you may pinpoint it, but
it
needs a job so the right balls in Openreach can start rolling. You may
well need
the SFI's out (Special Faults Investigators) Just be *** sure it's not in
your
house first!

Good luck.


Well I don't see why it would be something in my house as it worked very
well from October last year until April when I changed from BTbroadband
(Business) to BT Broadband (Home)

Nothing is running in the house that wasn't before and I've not changed any
other settings.

Thanks for the info though, I'll give that a try, although I thought that
the annoying whine from Radio 5 was Nicky Campbell!!!!!



Martin


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