Re: Why is ADSL so finicky?

Ian Bartholomew wrote:
<ato_zee@xxxxxxxxxxx> wrote in message
news:4vCdna5YNKHulhXZRVnyqQ@xxxxxxxxxxxx

So if everyone had this, all they have to do is take a printout
of the results, then keep hammering their ISP until they fix
the sync loss and error related problems???
Great, just what's needed.
No arguments or debate as to what's wrong any more, it's
all there in black and white "Get an engineer out a fix it."
BT and the ISP's will love this, the basic fault finding done
for them, error rate figures, with date and time.

Why would it help? What's different between showing a documented
print out of the normal error stats produced by a router and a
documented printout of a BERT.

Anyway, I've run the BERT in my router (a Voyager 240) when the SNR
has dropped on my line, to a level where the various error counters
are going up, and it has returned 0. I'm sure it would fail, and
provide me with documented figures, if I was to leave it running
for longer periods but it seems a bit pointless - especially if the
cause of the errors is bursty.

BT also hold a history of what a line is doing anyway, the problem is
getting the ISP to talk to the right people. Normally if I'm
investigatng an intermitent problem I can contact at least 2
departments who can tell me how the line has been performing, packet
loss etc. A large number of ISP's only appear to believe the Whoosh
test results & nothing else unfortunately.


.

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