Wanadoo/BT ADSL

Wanadoo tell us that BT have ceased in error the ADSL service on our
dedicated BT line (voice service remains). Cease order raised by BT 21/3,
service terminated 28/3. Discovered by us 4am 29/3. Since then total of 49
calls made to Wanadoo "customer service" (sic!)/escalations/customer action
team/PR and BT technical services/wholesale/openreach/provisions/PR and
chairman's office. Result: no ADSL service. Likely outcome: ADSL service
reinstated "within 3-5 working days"; process cannot technically be done
instantly. My query: what is involved? what is this process? how long do
the physical actions necessary to "rebuild" ADSL service on a BT phone line
take? why would even the chairman's/CEO's assistant tell me that "this will
take time"?


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