Re: Wanadoo alledge "Ofcom put cease order on your ADSL line"

Joe Butler wrote:

The bottom line is that the customer is loosing money every day they have no web access (e-mailed orders, on-line CRM system, etc.). What is the most rapid way to get the ADSL back again?

The customer must take up this issue with its ISP directly i.e. the company being paid for Broadband provision.

The loss of money needs to be quantified - before attempting a claim. In any event the conditions of the service will help identify the complaint procedure and any automatic compensation due.
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