Problem with broadband activation

Just bought a new house and requested Zen to set up my ADSL, I have a new BT
line number as the old house owners took their number with them..

Zen agreed to activate the BB in 5 working days but on requesting BT
activation were given the following error :

'Unable to check incompatible products, please contact local support'

Zen are suggesting I contact BT direct as there is nothing they can do.
What does this suggest?

Note : I have been on-hold and given up after 20 minutes waiting to speak to
someone on BT's support (probably Friday night syndrome)

Cheers

Chunks


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Relevant Pages

  • Re: Problem with broadband activation
    ... BT line number as the old house owners took their number with them.. ... Zen agreed to activate the BB in 5 working days but on requesting BT ... please contact local support' ... I suggest speaking to the companies direct. ...
    (uk.telecom.broadband)
  • Re: Problem with broadband activation
    ... Chunky wrote: ... line number as the old house owners took their number with them.. ... Zen agreed to activate the BB in 5 working days but on requesting BT activation were given the following error: ... please contact local support' ...
    (uk.telecom.broadband)