Re: Plus Net in clover


"Kraftee" <kraftee@xxxxxxxxxxxxxxxxxxxxxxx please we're bristish.com> wrote
in message news:43732087$0$1467$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> "Mike G" <metier@xxxxxxxxxxx> wrote in message
> news:4372a5b5$0$1483$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

> > What I find interesting, is that out of everyone I know who has a
> > computer,
> > I'm the only one who subscribes to n/g's. Which would suggest that
> > those
> > contributing to the PN customer feedback n/g, and this one, only
> > represent a
> > small minority of PN customers. Suggesting that the vast majority of
> > their
> > customers are reasonably content with the service they are getting.
> > PN's
> > published subscription figures also seem to support that view. I don't
> > think
> > it's all down to advertising. They advertise far less than many other
> > ISP's
>
> Your first point only goes to show that there are a lot of people using
> broadband who in reality shouldn't even be allowed near a PC.

I agree with the sentiment, but the same argument can be made about other
things.
Car maintenance comes to mind.
I think it's just something those with a bit of savvy will just have to live
with.

I have to
> go around & visit these people when they report faults & in many cases
> it will be down to software errors/spyware or even a virus ( I will
> never forget the visit where I was actually told that nothing had worked
> ever since they had been infected with the Melisa virus, another where
> they couldn't get on line because the DUN had been taken over by a third
> party premium rate dialer which took over the connection & seeing as
> they didn't have a analogue modem it failed all the time, another where
> once again they had a third party dialler on board in this case it
> didn't stop them from connecting but it did corrupt anything you typed
> in the address bar & thelist goes on incorrect filtering, the people who
> haven't used any filters at all & then wonder why the phone don't work
> properly, the modem doesn't or even the CLI display doesn't work, I've
> even had cases where the USB modem hadn't even been plugged in)...

IME the majority of computer users know little about finding and fixing
faults, but it could be argued that computers should be more reliable, and
less prone to viruses, malware etc. Thus removing much of the need for users
to have more than a minimum of computer knowledge.

>
> As for newsgroup usage, people will start looking around to find out why
> their connection is slowing down so much at certain times of the day &
> when they find the reasons thru either the forums or newsgroups they
> will discover the whole ball of wax, which is apparently dripping away.
>
> The figures PN have just released are for the period just before PN was
> repeatadly caught out, the next release will be the one that counts. As
> you've pointed out PN does not advertise as much as some ISP's (give it
> time) they relied heavily on word off mouth. The people who are now
> shouting are also the people who told everybody how good PN was (& it
> was not so long ago), so without the good publicity they are getting
> from their own users what is going to happen? If you point them to
> Adslorg.co.uk they won't see such a rosey picture..

I would suggest that adslorg, n/g's, forums etc, are more likely to show
negative views about ISP's, than positive ones.
AFAIC PN still offer good value for money. They're cetainly competitive.
Most ISP's have a much lower maximum limit than 15GB for around £15.
At a similar price, Tiscali's n/g coverage is almost non existant, and is
not officially included in the package.
Mike.

.

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