Re: NTL broadband & Norton Internet Security

Bill Ridgeway wrote:
> A client is unable to use NTL broadband to access the internet. She was
> told by NTL that in order to use their service she would have to disable
> Norton Internet Security (I take that to be the Norton Firewall). This
> doesn't seem right. Has anyone else experienced a problem with NTL & NIS
> and how was it resolved?

I've only 'experienced' NTL broadband in one case.

My advice: Avoid.

If you can't avoid it, either make the engineer activate it, or,
assuming that the engineer has the IT skills of a teapot, take the disc
that came with the modem, install the drivers (only), and throw it away.
Call the helpdesk, and tell them that you have attempted to activate
the service with the disc and it failed. Assuming that you still have
the will to live by the time your call is answered, they will tell you
to go to http://some.numeric.ip.address, and _that_ registration will
actually work, instead of falling over with 'Error' (useful diagnostic
text, that, and no chance of 'retry').

Once registered, it actually seems to work.

We had to turn of Norton's firewall while installing, but I re-enabled
it afterwards (because I have lost count of the number of times I've
sent details of virus-infected zombied customers to NTL's abuse desk)
and there is no way in hell I am going to leave a windows PC with a
direct IP connection with no firewall (albeit a toy firewall).

They provide an 'Internet Security' disc. I did look through it, and it
seems to install another toy firewall, of a type I didn't recognise.

With either service enabled, and with both services enabled (an odd
setup, that), web browsing seemed to work ok.

Judging by the blinkenlights on the cable modem, packets were appearing
on the local ethernet at a rate of several a second. This may be SMB
broadcasts from others on the same subnet, or virus activity. I didn't
have an up-to-date packet sniffer to dissect them at the time (and I try
and avoid using windows where possible, unless I'm being paid..)

Jim
.

Relevant Pages

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