Re: IC 24 problem with "pay as you go" telephone number.

MinusNet wrote:
Derrick Fawsitt wrote


A friend who is with IC24 as his ISP and is on their "pay as you go" program has just phoned me to say he has had an email from them to say he will be cut off if he does not use his system within Thirty days, or some such stipulation. He is perplexed because he has been using it almost every day and now he has had another email stating the telephone number he is, (according to them), using. This is in fact not the one he uses and when he changed it to the one they say is not being used so as to comply with their regulations, it would not work. He does not see why he should now get on to their expensive telephone help when he has as he sees it used the number he got at the start and which is the only one that works.
What is going on and what should I advise him to do please, I should be most grateful for advice for my friend, thank you.




He should try reading the email IC24 sent him

Dear

This e-mail is a reminder that it has been 20 days since we last recorded any dial-up usage on your IC24 Pay As You Go account.

As you are no doubt aware, provided that you connect to the Internet using your IC24 username and password at least once every 35 days, you will have unrestricted access to your e-mail from any Internet connection. If you do not dial in to the service at least once every 35 days, you will lose this unrestricted access.

The IC24 Pay As You Go dial-in number is: 0845 0796018.

If you require any technical assistance, you can e-mail your query to support@xxxxxxxx, or visit our online support pages at http://support.ic24.net where you will be given settings and instructions on a whole variety of topics. Alternatively, our support team is available 24 hours a day, 7 days a week on 0906 302 0176*.

If you would prefer not to have to dial-up to the service every 35 days, then don't worry. JustMail allows you to access you e-mail from any Internet connection without the need to dial-up. For more details please visit the account administration area here https://secure.brightview.com/ic24/myaccount.


I had the same e-mail, I sign in every couple of weeks now to keep m e-mail address live with no problems on 0845 079 601845
.

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