Re: Tiscali overcharging for superseded services


"Kraftee" <kraftee@xxxxxxxxxxxxxxxxxxxxxxx please we're bristish.com> wrote
in message news:433afb49$0$16339$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> ajmerphull@xxxxxxxxx wrote:
>> I signed up with Tiscali at the start of 2004 to their 156k free
>> connection and modem package offer. Later in June 2004, I upgraded to
>> the 512k unlimited connection at £24.99.
>>
>> The start of 2005 saw Tiscali drop their prices for the 512k
>> connection to £17.99 and provide a 1Mb unlimited connection at £24.99
>> (the price i was paying for 512k).
>>
>>
>> I would have expected to either be automatically upgraded to the 1Mb
>> connection, or have my monthly charges dropped to £17.99, but neither
>> happened. I was being charged for 1Mb connection but only getting 512k
>> connection.
>>
>> Again, Tiscali have reduced the price of their fastest internet
>> connection from £24.99 to £17.99 for an increased connection speed
>> from 1Mb to 2Mb, but i have still been charged £24.99 for a 1Mb
>> connection and this has continued for several months.
>>
>>
>> This is probably a clever trick by Tiscali and maybe others to allow
>> them to continue charging existing customers at premium rates for
>> services that have been superceded. Surely OFCOM or some other
>> organisation is aware of this little loop hole, maybe they need to be
>> informed!
>
> No it's called promotion, to get new customers in & is done by many
> businesses, where they offer preverential rates to get new customers
> whilst the rest get left in the dark
>

The offers are available to existing customers, they just don't tell them.
I upgraded to 1mb, and 2 days later upgraded again to get it £1/month
cheaper because I happened to notice a cheaper deal.

Bob


.

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