Re: Fax etc.

On 2 Sep 2005 21:50, "Martin Underwood" <news@xxxxxxx> wrote:

>"Rambler" <rambler@xxxxxxxxxx> wrote

>> Yes, it can't be otherwise surely? Square socket and usual oblong
>> 'phone one. The 'phone works perfectly too.

>I imagine he was eliminating the unlikely case that the phone was connected
>via a BT socket/RJ45 plug lead into the RJ45 (ADSL) socket of the filter.

I think you mean RJ11 (RJ45 is used on the ethernet connections of a router,
for example, while phone side is typically an RJ11 <-> RJ11 or a RJ11 <-> BT
cable.

>> Yes, as before it dials and gets picked up but dropped immediately
>> before recognition I suppose. It does this regardless of which
>> numbers I am calling. I have tried it with the ISP and several FAX
>> numbers all with the same result.

>So before your line had broadband activated on it, you could make dial-up
>and fax calls on it but since it's been "broadbanded" you can't? Hmmm. Looks
>like BT may have cocked something up.
snip
>- If you're able to borrow a real fax machine (eg from a friend or from
>work) try using that to send a fax. If that fails too, it strengthens the
>case that it's the line that's at fault rather than the modem card.

There's always the chance of some modem setting being wrong. I had to "go back
to basics" recently when someone involved with a charity organisation wanted
some help in case their office PC wasn't working (the previous office user
had 'left in a huff' and had 'lost' the keys so the room had not been open for
6 months, and having found all filing and desk draws also locked, there was a
little suspicion the PC might have also been rendered unusable out of spite).

I dug out some modems here (56k, 28.8 and 14.4) and could get no joy until I
changed settings concerning DTR etc... similar symptoms - would dial but in
an instant it would hang up with some error and go into retry stage... Not
a BT line problem at all, just the hardware control signals making the PC/
modem fail to get any further than a 5p, 1 second, failed connection :-(

> if you want to keep the dial-up account active

Another thought is to register a domain at low cost and forever ditch ISP-
related mail address as the contact given to others (obviously one might need
it as a destination for mail to be forwarded into, though not always... and a
free hosting account means a few MB of web pages/photos can be put online for
nothing but the 'cost' of ones time. .info can be had for US$3/year now...


>Is fax and modem (even if only to a limited connection speed) guaranteed for
>a BT line - can you insist that as part of their terms and conditions they
>investigate until the problem is fixed, or do they only guarantee to provide
>acceptable voice quality?

I believe the old requirement was to support fax (ie as slow as 2400 !!) but a
more recent change meant 28.8 is expected, though I don't know if this is part
of the USO that covers BT. Peter M.


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