Re: Impact of hardware with bad SNR & Attenuation

Hi Alex,
Thanks for the response. Would you mind if I asked my friend to contact you
direct as he is with your ISP and this matter has been dragging on since the
6 Aug when our lines locally were activated. He is getting increasingly
frustrated with the lack of action from BT.

Alan

"Alex Crosby" <tma20@xxxxxxxxxxx> wrote in message
news:MPG.1d7fe4927ff7ca798969e@xxxxxxxxxxxxxxxx
> In article <4315d170$0$306$da0feed9@xxxxxxxxxxxxxx>, alan.skye@xxxxxxxxx
> says...
>> Interesting what you say Alex about BT and their processes. Friend of
>> mine
>> living locally was activated but he could not receive any adsl signal.
>> He
>> reported the fault to his ISP. BT then apparently did the check without
>> going to the house and according to the BT W checker this number is now
>> showing as not capable of receiving broadband at any speed following an
>> engineer visit!.He is about 5km from exchange and others further down the
>> cable seem to be getting 512 ok. BT dont seem to have made any attempt to
>> switch pairs. They also dont seem to have told his ISP yet!
>> Alan
>>
>
> Hi there,
>
> While I couldn't comment on this specific case it does really depend on
> the state of play in regards to the line itself. BT's data may suggest
> the line is routed in a specific way meaning there's no point sending an
> engineer out, or it's TPON, or various other possibilities. I'd suggest
> you get your friend to find out from his ISP why they can't supply ADSL
> - the ISP if necessary will be able to call BTw and obtain further
> information. It's entirely possible that BT have made a mistake and
> misclassified the line.
>
> Regards,
> --
> | Alex Crosby Broadband Solutions for
> | Broadband Faults Analyst Home & Business @
> | PlusNet plc www.plus.net
> +------ PlusNet - The smarter way to broadband ------


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