Re: Can you trust PlusNet
- From: "Pete M Williams" <postmaster@localhost>
- Date: Thu, 28 Jul 2005 16:59:20 +0100
"Alex Heney" <me8@xxxxxxxxxxx> wrote in message
> On Thu, 28 Jul 2005 16:11:28 +0100, Pete M Williams in message
> Why not?
> BTW, changes to the T&C are irrelevant to them implementing this, because
> it isn't a change to the T&C.
You have read the what support have been telling you and as they would have
hoped you have believed it then.
The Service as mentioned in the T&C and being part of the T&C has changed.
So it has been stated to me, legally.
2 The Service
2.1 The Service gives you access to the Internet and/or a range of Internet
content, services (including helpdesk services) and applications as
described here ( http://www.plus.net/) and will be provided at the Premises
we agree with you.
The following was taken from PlusNets site yesterday. Where the link above
"If you regulary file-share and download, we recommend Broadband Premier.
With equal priority given to all internet services, including Peer-2-Peer,
Broadband Premier is ideal for heavier users. "
The T&C which is the legally binding contract that both you and I have with
PlusNet stated that "equal priority given to all internet services,
This has now changed (well it changed about 14 days ago but PlusNet did not
see fit to inform us)
It also states:
20 How this Contract can be changed
20.1 We may change this Contract, including our charges, at any time. We
will give you at least 14 days notice of any changes before they take
Now how can this not be a change to the T&C Alex?
> This is a minor technical change. IT would have been more courteous of
> to have told people *before* implementing, rather than afterwards, but I
> don't see how they are breaching any of the T&C.
See above and explain your/Plusnets thinking on this.
I can tell you now that PlusNet appear to be on very thin ice on this one as
they have got a lot of peoples backs up.
There are complaints already been looked at by lawyers for definite and
according to others the ASA and Trading Standards.
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